Service partners | KatanaPIM

Your top questions, answered

How do I get started with PIM?

Try KatanaPIM for free: We know that finding the perfect PIM solution is important for your business success. That's why we offer you the chance to try KatanaPIM for free. Experience firsthand how our tool can transform your product information workflow without any upfront commitment.

Request a free product demo: If you're considering KatanaPIM as your product information management solution but aren't sure if it's the right fit for your business, we offer a simple way to learn more. Book a free demo, and our experts will guide you through KatanaPIM’s environment and functionalities, showcasing how it can streamline your product data management and help your business scale and grow.

Getting started: Once you decide that KatanaPIM is the right choice for managing your product information effectively, we make the setup and onboarding process smooth and simple. After setting up your KatanaPIM environment, you can choose to start onboarding your products right away, or you will be guided in the onboarding process. Learn more about onboarding here.

Why integrating a PIM tool?

When you integrate a PIM solution into your IT infrastructure, you streamline and automate burdensome internal processes, avoid consuming manual work and significantly reduce manual errors. KatanaPIM works as the middleware solution between your product information sources and sales channels: by retrieving basic data from your ERP, WMS or other systems, KatanaPIM makes it possible for you to centralize all product data into a single place and let it lead at all times. By correctly and seamlessly manage your product information from a centralized place, you'll make sure to easily and consistently share correct & updated data across channels, by increasing the customer experience, reducing returns, speeding up your time-to-market and boosting your team's productivity and sales!

What are KatanaPIM's service partners?

KatanaPIM's service partners are highly skilled experts in product information management who possess extensive knowledge and experience with the KatanaPIM platform. They collaborate closely with clients to understand their specific requirements and offer customized solutions that align with their business goals.

They are well-equipped to provide guidance on leveraging the features and functionalities of KatanaPIM to achieve success in managing product information effectively. These service partners offer personalized solutions tailored to each client's unique needs. By working closely with clients, they ensure that the provided solutions address specific business requirements and deliver maximum value.

In addition to offering specialized expertise and customized solutions, KatanaPIM's service partners play a vital role in the onboarding process. They guide clients through the transition to the KatanaPIM platform, ensuring a smooth onboarding experience, enabling clients to quickly adopt and leverage the capabilities of KatanaPIM to enhance their product information management processes.

Don't hesitate to contact us for extra information or to find the right partner for your business.

How does onboarding work?

To ensure a smooth transition and successful implementation, we offer a comprehensive onboarding process, designed to get you fully operational typically within 3 months. We collaborate closely with our specialized service partners, experts in PIM onboarding, to ensure that the process is adapted to suit the specific requirements of your business.

Languages offered: Our onboarding services are available in English, Dutch, and Spanish.

‍Our onboarding steps:

Kick-off

The process begins with an introductory session to familiarize your team with KatanaPIM. This includes outlining the onboarding process and setting expectations. Following this, there's a Q&A session where your team can ask any initial questions to ensure clarity moving forward.

Initial setup

We deliver all necessary templates to your team for importing and setting up product data. This includes templates for data import and specification setups. Your team will then fill in these templates with their data. After submission, we review this data to ensure everything is complete and correct.

Import & configuration

We prepare your team for the data import process by explaining the correct use of templates. If needed, this stage also includes setting up variants, which involves discussing how to structure product relationships. Once your team has delivered a copy of the product data from all your connected systems, we conclude this phase by reviewing your data.

Users & workflow

During this phase, we provide your team with templates and guidelines for creating user roles within KatanaPIM. Your team will then define and set up these roles to manage workflows effectively. We support this setup by providing documentation and training needed for workflow creation, ensuring your team can manage their workflows independently.

Trainings

Comprehensive training sessions are conducted by us to equip all users with the necessary knowledge to use KatanaPIM effectively. For users requiring advanced capabilities, specialized Feedmapper training is also provided to ensure they can manage complex data integrations smoothly.

Handover to support

In the final phase, we introduce your team to our support structure. This phase ensures that any remaining questions are addressed, and your team is confident in their ability to use KatanaPIM. We review all completed tasks to ensure nothing is overlooked and confirm that your team is ready for a successful transition to daily operations using KatanaPIM.

Can I integrate PIM with my systems?

Yes, KatanaPIM is designed for easy integration with your existing systems. It can integrate with a variety of systems such as webshops, Enterprise Resource Planning (ERP) systems, Warehouse Management Systems (WMS), Customer Relationship Management (CRM) systems, Digital Asset Management (DAM) systems, marketplace integrators, and more. This ensures a seamless exchange of data across all your business operations, enhancing your overall efficiency. You can explore our readily available integrations here.

Beyond these pre-existing integrations, KatanaPIM can seamlessly combine with your IT infrastructure, thanks to its open API and advanced Import module. This allows your IT department or third-party partners to adapt KatanaPIM to any IT landscape with ease.

Is onboarding included in the packages?

Onboarding is not included in the packages. However, you can choose to receive expert guidance during the onboarding process upon request. Our onboarding service includes:

A personalized session to set up your KatanaPIM account.
Pre-configured templates for importing your product data.
Training sessions for your team on workflows, user roles, and product management.

The onboarding fee starts at €2,500 and varies depending on the number of SKUs and your specific requirements. Our team is here to ensure you get started smoothly and efficiently.
Learn more about how onboarding works.

Questions? We have answers, contact us.

Our service partners: experts in PIM onboarding

What do our service partners mean for you?

Specialization

Onboarding

Customization

Kickstart your PIM journey the best way

Kick-off

Initial setup

Import & configuration

Users & workflow

Training

Handover to support

No worries, we’ll help you find the perfect fit

Meet our partners

Your top questions, answered

Get your product information together and scale your business

Explore firsthand the features of our platform

KatanaPIM

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industry

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Optimizing operations

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Partners