Do you have a support team?

Does KatanaPIM have a support team?

Yes we do! We are always available for questions and if our clients need assistance: from a small question to a big request, we will always do our best to find a solution together. To keep track of our clients' requests, we use a ticket system; users can create tickets via their customer portal.

Most of the information can be found on KatanaPIM's documentation, a guide on our product's usage with explained features, how-tos and screenshots, that we give our clients during onboarding. If our clients can't find the information needed, they can always reach out at support@katanapim.com or by calling +31 7 15288792.

Find out how to get full control of your product information

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How do I get started with PIM?

Try KatanaPIM for free: We know that finding the perfect PIM solution is important for your business success. That's why we offer you the chance to try KatanaPIM for free. Experience firsthand how our tool can transform your product information workflow without any upfront commitment.

Request a free product demo: If you're considering KatanaPIM as your product information management solution but aren't sure if it's the right fit for your business, we offer a simple way to learn more. Book a free demo, and our experts will guide you through KatanaPIM’s environment and functionalities, showcasing how it can streamline your product data management and help your business scale and grow.

Getting started: Once you decide that KatanaPIM is the right choice for managing your product information effectively, we make the setup and onboarding process smooth and simple. After setting up your KatanaPIM environment, you can choose to start onboarding your products right away, or you will be guided in the onboarding process. Learn more about onboarding here.

What’s the best PIM tool for my business?

Product information management (PIM) tools are essential for companies selling products online. With the right PIM software, you can streamline your processes, centralize your product information, and distribute it seamlessly across all your channels and systems.

But with so many PIM tools on the market, how do you choose the best one for your business? Here are some features to look for:

Centralized Product Data: The best PIM tools allow you to bring all your product information into a single, unified platform, eliminating the need for multiple spreadsheets, documents, and databases.
Intuitive Interface: Look for a PIM management software with an intuitive, user-friendly interface that makes it easy for anyone on your team to manage your product information.
Comprehensive Data Enrichment: The best PIM tools allow you to add rich product content, such as images, videos, and descriptions, to improve the customer experience and drive sales.
Automated Validation: Look for PIM software that can ensure that your product information is accurate and up-to-date with automated validation rules, reducing the risk of errors, returns, and negative customer feedback.
Seamless Integration: Look for PIM tools that allow you to share your product information across all your channels and systems, including e-commerce platforms, marketplaces, ERP systems, and more.

Choosing the right PIM tool can make all the difference when it comes to managing your product information effectively. At our company, we understand the unique challenges facing companies selling products online, and that's why we offer our suitable and user friendly PIM solution, so that as many companies as possible can benefit from seamless product information management.

About KatanaPIM

KatanaPIM is our PIM solution that enables businesses to centralize, enrich, validate, and distribute their product data across all channels and systems. Our platform is designed to simplify the complexity of managing product information and help companies accelerate their time-to-market, improve customer experience, and increase sales.

Request a demo today and find out if KatanaPIM is the best PIM tool for your business!

How can users collaborate in managing product information?

KatanaPIM is a collaborative tool that enhances your productivity and makes it easy for users to work together in managing product information together. By assigning tasks and roles to your team members, you make sure your workflow becomes organized and efficient.

As an admin, you can configure user roles and assign certain parts of the product information to these roles. The product data is validated and products are assigned to these user roles based on what role is responsible for that part of the product information. For bigger teams you can setup permission rules. Permission rules can be used to limit or give access to certain pages, but more specifically to control the type of actions they can use like editing or deleting data.

How can I import my product data?

The import can be done via xlsx, csv or XML files by mapping the content of the file with the KatanaPIM fields. An automapper is available to speed up that process too.

Learn more here.

Do you have a support team?

Can’t find what you are looking for?
If you have more questions and want to know more about KatanaPIM, you can always contact us. We are happy to help!

Do you have a support team?

Does KatanaPIM have a support team?

Find out how to get full control of your product information

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